Support
We're here to help you get the most out of your Yelp and Thumbtack lead pipeline. Choose the channel that works best for you.
Support responds in English and Russian — Поддержка отвечает на английском и русском.
Text us
Quick questions and urgent issues — fastest way to reach a person.
Mon–Fri, 9:00 AM – 6:00 PM Eastern Time
Send a textEmail us
Setup questions, bug reports, billing, feature requests.
First response within 1 business day
Write an emailMessage from your dashboard
Already a customer? Reach us from inside your account — we can see your connected pages without you re-explaining your setup.
Same hours as email
Open dashboardBefore you write in — quick checks
- Is the page still connected? Yelp and Thumbtack tokens expire and need reconnecting from your dashboard.
- Is the service that lead is about actually turned on in your services list?
- Where are new-lead notifications going right now — the right phone number, the right inbox?
- Could this be a wider outage rather than your setup? Ask us — we’ll tell you if something’s down on our end.
Common problems
What if a platform token expires?
Yelp and Thumbtack connections use tokens that can expire or get cut off on the platform's side. If leads stop arriving, check your dashboard first — a token showing "Disconnected" just needs reconnecting, the same way you set it up the first time. If it keeps happening on the same platform, text or email us and tell us which platform and roughly when it disconnected.
What if a price in my services list is out of date?
The AI only quotes prices from the services list you set — it never makes one up. If a customer got an old price, just update your list from the dashboard, and the AI uses the new price on the next conversation. There's no waiting or approval step needed.
Why aren’t my SMS notifications arriving?
Two things usually cause this: either the phone number for notifications changed without being updated in your dashboard, or A2P 10DLC verification on that number isn't finished yet — carriers block unverified business texts no matter what we do on our end. Check both first. If SMS still isn't arriving, email us with the number you expect notifications on.
Why did the AI escalate a question to me?
That's normal, not a bug — the AI hands a question to you instead of guessing whenever it falls outside your set services, involves a price you haven't set, or needs a judgment call only you can make. You'll get a text or email with the full conversation, so you're not starting from scratch. There's nothing to fix — the AI is simply refusing to improvise.
How do I pause for a vacation?
Pause the whole account or just one platform from your dashboard, under Settings → Integrations, instead of disconnecting anything — that way your setup stays saved for when you turn it back on. There's no separate "vacation mode" — pausing the connection does the same thing.
Reporting a bug or requesting a feature
When reporting a bug, text or email us with:
- Your account and the connected page affected
- The time the issue started (your time zone)
- The specific lead or conversation affected, if applicable
- Screenshots of the issue, if any
- What you expected vs. what actually happened
For feature requests, tell us the use case you're trying to solve — we don't promise every request, but we read every one and our roadmap is shaped by customer feedback.
To pause your account, disconnect a single integration, or delete all your data, use the controls in your dashboard under Settings → Integrations. For full account deletion, email info@5clicks.ai — we'll confirm and remove all data within 30 days.