5Clicks AI Support
We’re here to help you get the most out of your Thumbtack and Yelp lead pipeline. Choose the channel that works best for you.
Get in touch
Email
support@5clicks-ai.com
Best for: setup questions, bug reports, billing, feature requests.
Phone
+1 646-956-2590
Best for: urgent issues, onboarding walkthroughs.
Hours
Monday–Friday, 9:00 AM – 6:00 PM Eastern Time
Excluding US public holidays.
Response times
| Channel | First response |
|---|---|
| Within 1 business day | |
| Phone | Same business day if called during hours |
| Urgent outage | Within 2 hours during business hours |
If you don’t hear back within those windows, email us again with subject line FOLLOW-UP and we’ll prioritize.
Before you contact us — quick checks
Most issues fall into one of these categories. Try these first to save time:
Leads not appearing in Conversations
- Verify the connection is still active: GoHighLevel → Settings → Integrations → 5Clicks AI. If status shows “Disconnected”, click Reconnect.
- Confirm the Thumbtack lead actually exists in your Thumbtack inbox.
- Wait 60 seconds — sometimes webhooks arrive in batches.
Reply from GoHighLevel not delivered to Thumbtack
- Check that the conversation channel is Thumbtack (not SMS or Email) in the channel dropdown.
- Verify your reply is plain text under 1,000 characters (Thumbtack rejects long or HTML-formatted messages).
Yelp leads delayed or not arriving
- Yelp delivery is operated end-to-end by us — no Zapier account or dashboard on your side. All Yelp triggers are Instant (push-based), so leads typically reach GoHighLevel within seconds of arriving in your Yelp inbox.
- If you’ve sent a real RAQ on your Yelp profile from a test consumer account and it’s not in GoHighLevel within 60 seconds, email support@5clicks-ai.com with the consumer name and approximate time — we’ll inspect the run log on our side and confirm what happened.
- If Yelp itself shows the lead as blocked or filtered in your business inbox, it never fires the webhook to us by design. Resolve that on the Yelp side first.
Phone number sync not happening
- Confirm you have at least one verified phone number in your GoHighLevel sub-account.
- A2P 10DLC verification must be complete on your GoHighLevel number before it can be registered with Thumbtack.
Report a bug
When reporting a bug, please include:
- Your GoHighLevel sub-account name and location ID (find it under Settings → Business Info)
- The time the issue started (your time zone)
- The specific lead or contact affected, if applicable
- Screenshots of the issue, if any
- What you expected vs. what actually happened
Send to support@5clicks-ai.com with subject line BUG REPORT.
Feature requests
We’re actively building. Email us with subject FEATURE REQUEST and the use case you’re trying to solve. We don’t promise every request, but we read every email and our roadmap is shaped by customer feedback.
Account management
To pause your account, disconnect a single integration, or delete all your data, use the controls inside the app under Settings → Integrations. For full account deletion, email privacy@5clicks-ai.com — we’ll confirm and remove all data within 30 days.