Leads & direct messagesThumbtack auto-responder for home-service businesses
Within 5 seconds 5clicks.ai answers every new Thumbtack lead from your own Thumbtack account and takes the customer all the way to a booked visit, so the leads you pay for turn into jobs.
- 5 secto reply
- 24/7incl. weekends
- 5 clicksto connect
7-day free trial · Cancel anytime · Uses your own Thumbtack account
5clicks.ai is an AI auto-responder for home-service businesses that answers new Thumbtack leads. It reads the customer's message and any photos they attach, runs the whole conversation, gets the customer to leave contact details for a visit, and hands you the lead by text and call. It does not book jobs, quote prices on your behalf, or change where you rank in Thumbtack search.
How leads work on Thumbtack, and why speed decides
You pay for the lead either way
On Thumbtack you are charged for leads whether or not the job books. A fast, specific reply is how that spend turns into jobs.
Customers compare several pros
A request can reach several pros, and customers often choose from the first replies they get.
Nearly half come with photos
In our analysis of 1,275 leads, 46% of Thumbtack leads arrived with a photo attached. A text-only reply never sees it.
How it works on Thumbtack
From a new Thumbtack lead to a booked customer, without you touching your phone.
- 0:00
New lead arrives on Thumbtack
- < 5 sec · 24/7
AI replies in the Thumbtack thread and takes the customer to a booked visit
- ~2 min
You get an instant alert and the customer’s details, or a live call with the customer
Setup takes 5 clicks · connect Thumbtack, switch on your services
Our response standard: under 5 seconds
We measure speed honestly — from the second a lead lands in the account to the first reply. We aim to be the fastest.
5clicks.ai vs other ways to answer Thumbtack leads
| Feature | 5clicks.ai | Template auto-reply | Replying by hand |
|---|---|---|---|
| Takes the customer to a booked visit | Yes | No | When you’re free |
| Knows your services and prices | Yes, you set them | No | Yes |
| Nights and weekends | Yes | Yes | Rarely |
| Hands you a ready-to-call lead | Text + call alert | No | - |
| Cost | From $99/mo per page | Free | Your time |
Built-in template replies send the same message to every lead.
What it does not do
It does not confirm a time slot or tell the customer the job is booked — it has no access to your live calendar. That boundary is a hard rule in the product, not a suggestion in a prompt.
The phone number attached to a Thumbtack lead is often a relay number, not the customer's own line — the AI always works toward getting a direct number before handing the lead to you.
It does not respond to reviews. That stays a human decision, deliberately.
It does not replace the person doing the job — it keeps the lead warm until you can call.
Thumbtack auto-responder by trade
Each trade page shows the questions the AI asks for that trade.
HVAC
“Is the AC not cooling at all, or just running weak?”
Plumbing
“Is this an emergency?”
Electricians
“Is this a repair, or new work like a panel upgrade?”
Cleaning
“How many rooms, any pets?”
Locksmith
“Are you locked out right now, or do you need locks changed?”
Garage Door
“Is the door stuck open, stuck closed, or making noise?”
Appliance Repair
“Which appliance, and what brand and model?”
Water Damage
“Is water still coming in, and which rooms are affected?”
Pricing per Thumbtack page
- Starter · 50 leads$99/mo
- Pro · 500 leads$297/mo
- Enterprise · unlimited$499/mo
Frequently asked questions
Does Thumbtack allow auto-responders?
Thumbtack's terms say pros must respond to customers themselves, and that's exactly how 5clicks.ai works: it drafts and sends the qualification message under your own account, the same way a dispatcher or answering service would for you. You take over once the customer is ready to talk pricing or scheduling.
How fast should I respond to a Thumbtack lead?
As fast as you can. Published research on lead response shows your odds of reaching a customer drop sharply within the first hour after a lead arrives, and home-service leads on Thumbtack often go to more than one pro at the same time — speed decides who gets the conversation.
What happens with Thumbtack leads after hours?
5clicks.ai answers around the clock, so a lead that arrives at 11 p.m. gets the same questions as one that arrives at 11 a.m. If you don't see the alert right away, it's waiting for you with the customer's answers the next morning.
Can the AI quote prices on Thumbtack leads?
No. It asks a few quick questions about the service, gets the customer's contact details for a visit, and hands the lead to you. Naming a price and booking the job are always your call, not the AI's.
What does the AI do before handing me a Thumbtack lead?
It replies right away, handles the whole conversation, and gets the customer to leave contact details for a visit. It keeps things short: a quick question about the service, then a request for contact details — the rest gets sorted out on a call or a free on-site visit. From there, it's yours.
How does 5clicks.ai connect to my Thumbtack account?
Through Thumbtack's own official API, using OAuth. No scraping, no shared logins, and we never ask for your password. You approve the connection once, from your own Thumbtack account.
Will this improve my Thumbtack ranking?
No, and we don't claim it will. 5clicks.ai is not affiliated with Thumbtack and doesn't guarantee any change in search placement — it just answers leads faster, which is different from ranking higher.
Reply to your next Thumbtack lead before the customer asks anyone else
7-day free trial · No contract · Cancel anytime
Yelp and Thumbtack are trademarks of their respective owners. 5clicks.ai is not affiliated with or endorsed by them and does not guarantee placement in their search results. Results vary by trade, market and lead quality.
Also getting leads from Yelp? The same auto-responder answers those too — see how it works on Yelp →